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  • How do I find you?
    Authentic Health is located at 368 Montague Road in West End, inside the Next Level Health Clinic. Entry is between Harriet Street and Brady Street and we are located on the ground floor underneath Oracle Investment Services. We are conveniently located near Aldi and Woolworths and the bus stops right outside.
  • Where do I park?
    We have 3 parking spaces for clients at the front of our clinic. There is also plenty of street parking available. Please don’t park around the back of the clinic as this is for the business upstairs.
  • Can I access your clinic easily if I use a mobility aid?
    Yes we are on the ground floor. Those on 4 wheelie walkers and crutches can easily access the clinic. Those in wheelchairs can get through the front door depending on wheelchair size. If you can use an alternative mobility aids for transfers or short distances and you usually mobilise in a wheelchair, it may be work bringing the other aid as a back up for your first visit, just in case the standard door frame at the entry is a little too narrow for your wheelchair.
  • Can I claim my treatment on my Private Health Fund?
    Yes we will swipe or tap your health fund card at the time of payment and you will only have to pay the gap fee. For some funds you may need to pay in full then use the receipt from your treatment to claim on your health fund’s portal.
  • Do you take Medicare /EPC referrals?
    Yes. Your GP needs to send the paperwork form to Authentic Health to sign first. Our fax number is (07) 3844 3563. Or you can bring the paperwork in to your appointment. This service cannot be provided unless both your GP and physiotherapist have signed the paperwork. Please call Authentic Health on 0435 715 527 for more information and to book your Medicare/EPC appointment.
  • Does Medicare cover the full cost of treatment?
    No. It’s rare to find a physiotherapist who bulk bills these days as Medicare has not increased their rebates in line with standard physiotherapy costs. As per all physiotherapy clinics, you will need to pay upfront the full cost of the treatment then we can swipe your Medicare card for an immediate rebate. Medicare only covers part of the cost. Please call Authentic Health on 0435 715 527 for current rebate amounts as they change slightly each year.
  • Do you treat worker’s compensation clients (Eg: if your employer has agreed to pay the full fee of your treatment)?
    No. Please contact other physiotherapy clinics for this service.
  • Do you treat Compulsory Third Party (CTP) clients? Eg: NRMA /Suncorp insurance for motor vehicle accident?
    No. Please contact other physiotherapy clinics for this service.
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